Refund policy

We are unable to accept returns due to the personalisation and print on demand operations but are happy to discuss any issues you might have.  We have a 14-day notification policy, if we agree to this, which means you have 14 days

a) after having been marked as order fulfilled (for greeting cards), or 
b) after receiving your order as per the tracking information (for posters)

to contact us by email on hello@imagii.com to detail any issues you may have had with your order. 

Damages and issues
Please inspect your order upon receipt and contact us immediately (and no more than 48 hours after delivery as per your tracking information) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Satisfactory photographic evidence will be required to support any claims.

For damages during the delivery process, you may be required to provide photographic evidence of:

1. Close-up of the damaged section and full-view photos of the entire framed/unframed poster / card.
2. A photo of the outer packaging showing the full shipping label.

If you cannot provide adequate photographic evidence of the damage we will not be able to process the claim. 

Unfortunately, we cannot accept returns or offer exchanges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  Customer is responsible for cost of return and must include insurance to the value of the order and full shipment tracking with photographic evidence on delivery to validate return has been received by us.  If no tracking is provided to us and we do not receive the item we will not be able to process your return.  If the photographic evidence on the tracking provider is not adequate enough to validate a return has been received (i.e. is not the location of the return address provided), it is up to the customer to investigate with the shipping provider they chose and in this situation a refund cannot be processed as the order will never have been received by ourselves. 

Refunds for EU orders
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@imagii.com 

Refunds under extraordinary circumstances
We we consider issues under extraordinary circumstances (under our determination) and may offer a refund as a result.  This refund will never be more than 50% of the retail value of the product purchased.  Retail value is the full cost of the product prior to any discounts applied as a result of a sale or discount code you may have been provided.