RETURNS

If you change your mind about your purchase, please contact hello@imagii.com with your order details as soon as possible.

For orders which have not yet entered our production flow, a full credit or refund can typically be provided without issue.  Please note that this is rare because our systems send data to our printing partners in real time.

For orders which have been received and you wish to return, please contact hello@imagii.com for further details. You must contact us within 7 days of receiving your order (14 if you are in the UK) and change of mind orders received in this way will require shipping of the item(s) being returned back to imagii at the customer’s expense.

PROCESSING TIME

imagii aims to process all returns within 10 business days of being received. Our customer support team will be in contact via email to confirm details and the outcome of your return request.

EXCHANGE

If you want to make an exchange of a product purchased from imagii, please contact hello@imagii.com with your request and details of what you’d like to exchange. We’ll do our best to accommodate your request where it’s feasible to do so.

FAULTY ITEMS

imagii takes pride in providing a high quality service and finished product. Every item that leaves our printing partner’s production facilities is checked prior to being shipped, however on occasion some items may slip past their strict quality assurance processes.

If you believe you have received a faulty or damaged item, please contact hello@imagii.com within 3 days of receiving the item. Providing photos of all sides of the received item will greatly assist our customer support team in investigating any production issues.  We will be unable to assist with any enquires once 21 has past since the completion of your order.

REFUNDS

imagii is happy to provide a full refund or like for like replacement if an item is assessed and deemed to be damaged or of poor quality. Please contact our customer support team via hello@imagii.com with your order details, photos of the damage item and we’ll review your request within 10 business days and notify you of the outcome of our investigation.

LOST OR STOLEN PACKAGES

imagii cannot accept responsibility for items which are lost or damaged when being returned to us. While we’re happy to assist our customers with any queries, queries regarding late or missing shipments should be directed to the relevant carrier within the recipient’s country.

If you return an item to imagii, we highly recommend customers retain their tracking number to assist with enquiries with carriers. If imagii does not receive a return, or we receive a returned item which is damaged in transit, imagii is not required to provide a refund or exchange.

DISCOUNT CODES

Our platform only allows for a single discount code to be used per order. Discount codes can’t be combined with pre-purchased credits or any other offers available, such as blank card pack offers. Discount codes also can’t be honoured outside of their advertised validity window.

If you forget to add a discount code during the ordering process, we’re unable to refund or credit the difference to amend this.